Shipping & Returns

We ship exclusively to European Union.

Regular orders are delivered in 2/3 days. For big orders (above 100 Kg) please expect until 5/7 working days delivery.

Our shipping rates are based on weight, prices start at (until 31 Kg):

  • Austria / Germany => € 5,90
  • Italy => € 9,90
  • France => € 12,90
  • Spain => € 15,90

Shipping cost can be calculated on Product page using our calculator tool.

The VAT amount will calculated before check out based on the percentage applied in the country of delivery. Business customers can order VAT excluded (reverse VAT EU) after registration.

From 250 pieces or full pallet please contact mail@pack.wine for special conditions.


Pack.Wine offers his private customers an unconditional 14 days return policy. Return fees are at the expense of the customer.

Business customers are in a B2B relation. That means there’s no return policy.

Obviously, in the highly unlikely case that there’s a problem with your order, we are committed to refund or exchange the products at our expenses. But the standard “change your mind” protection for internet shopping doesn’t apply to B2B.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund, and a credit will automatically be applied to your credit card or original method of payment, within few days.


We are here for you

For more information and personalized assistance, feel free to reach out to our dedicated customer support team at mail@pack.wine

Trust the packaging experts and ship your wines confidently with our certified wine shipping boxes.