AGB

§ 1 User

The following applies as a user of these GTC::

Pack.Wine
BM & MB Luxus GmbH
Wiener Gasse 10/21
9020 – Klagenfurt am Wörthersee
Registernummer: FN 401769M
Registergericht: Klagenfurt am Wörthersee

§ 2 Scope

These general terms and conditions apply to all legal transactions between the user and a consumer (according to § 13 BGB a “natural person” who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity) , or between the user and another comapny (according to § 21 BGB”Juridical person”) in a B2B agreement (where both companies agree on the conclusion of a contract)

§ 3 Conclusion of the contract and storage of the contract text

The acceptance of these GTC apply to orders placed by consumers or companies via the online shop’s website www.pack.wine.

The contract is concluded with the user (see § 1).

The presentation and description of the goods on the www.pack.wine website does not constitute a contractual offer.

By ordering a product by clicking on the “Order” button at the end of the ordering process, a consumer or a company makes a binding offer to conclude a purchase contract. The contract is only concluded when the user sends an order confirmation by e-mail.

The text of the contract is saved with orders. Consumers will receive an email with the order details and the applicable terms and conditions. After the conclusion of the contract, the order data can no longer be viewed online.

§ 4 Payment

The statutory value-added tax are not included in the prices quoted. The amount of the VAT will be calculated at check-out depending on the VAT percentage of country of delivery. Companies with a valid EU VAT number can order VAT excluded (reverse vat charge between EU countries) *NOT VALID FOR AUSTRIA AND GERMANY

Shipping costs are not included in the displayed price and will be calculated upon check-out.


The following payment options are available to consumers:

  • Paypal (PayPal Holdings, Inc.)
  • Bank transfer (EPS)
  • Direct bank transfer (sparkasse)
  • Credit cards (Stripe Inc)
  • Apple Pay (Stripe Inc)
  • Google Pay (Stripe Inc)
  • Klarna (Klarna Bank AB)

§ 5 Delivery, Delivery Restrictions

Delivery takes place within 5 working days, unless the description of a selected product explicitly states otherwise.
In the case of payment via bank transfer or Paypal, this period begins on the day after the payment order is issued.

§ 6 Transfer of risk

The risk of accidental deterioration or loss of the goods rests with the user until the goods are handed over and is transferred to the consumer/company upon delivery.

§ 7 Return policy

Pack.Wine offers its customers an unconditional 14-day right of withdrawal. You can notify us of your refund request through by email.

The right of return only applies to B2C customers (private). B2B customers (business) are not entitled to the “Change Your Mind” protection when shopping on the Internet.


The goods must be undamaged and in their original packaging. Once we have received the goods in good condition, you will receive your refund through the same channel used for payment.

The European Commission provides a platform for online dispute resolution, which can be viewed at http://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in this process.

§ 9 Reservation of ownership

The user retains title to the goods until the purchase price has been paid in full.

§ 10 Warranty

The legal guarantee regulations apply.